Unlimited dial-up access does not include 24 hour-a-day connections. Anyone connected
for more than 23 consecutive hours can be disconnected and will not be allowed
to log on for one hour. Repeated violations of this stipulation is grounds for
disconnection. If you would like to have a 24-hour connection to the Internet
we have several options available.
I understand that I am fully responsible for my own actions as well as the
actions of those with access to my Internet account. The owners and operators
of Provident Technologies, Inc. cannot be held responsible for actions taken
by me or persons with access to my account.
I will not use my Provident Technologies, Inc.account to engage in illegal activity.
Provident Technologies, Inc. cooperates fully with Law enforcement. If your account information
or any data associated with your account is requested by a Law enforcement official
we reserve the right to provide that information without warrant or subpoena.
I will not be abusive or discourteous when calling for tech support or attempting
to resolve problems with Provident Technologies, Inc.
Provident Technologies, Inc. reserves the right to modify or discontinue our
services or your account with us, with or without notice, without liability
to you, any other user or any third party. We reserve the right to cancel your
account if we learn you provided false or misleading registration information,
interfered with other users or the administration of Provident Technologies' Services, or
violated any stipulations of this agreement.
Provident Technologies, Inc. will provide free technical phone support during
Business Hours for problems related to the setup and connection of Internet
accounts on systems running Win 98 or later or Mac OS version 7.6.1 or later.
If you are running another operation system (i.e. Win 3.11 or Linux) we cannot
provide free support. Help with problems not directly related to the set up
and connection to the Internet, will be handled on a charge basis. We can not
provide tech support related to the use of third party web sites, even if we provide
a link to the site. We can not provide tech support for third party software
installed on your computer, even if the software is causing Internet connection problems. Before calling
be sure to have your system disks and Internet connection software disks available.
Provident Technologies, Inc. provides no waranty as to the fitness of the Internet
connection provided for any use.
Provident Technologies, Inc. will not be held liable for loss of data or damage
to the hardware or software resulting from the following:
1. The installation of Internet software by a representative of Provident Technologies, Inc..
2. The installation of software by the owner of the system or someone with access
to the system.
3. Advice or instruction given during a phone support session.
Provident Technologies, Inc. is not responsible for long distance charges or
any other charges incurred by the customer while connecting to the Internet
or while using the Internet.
Provident Technologies, Inc. is not responsible for content provided on the
Internet. Provident Technologies, Inc. does not engage in censorship or content
filtering. Control of the content available through your Internet account is
your responsibility and should be implemented by you.
E-mail policies:
Provident Technologies, Inc. provides E-mail boxes for its Internet customers
at the customers risk. We are not responsible for loss of E-mail due to Internet
problems, system malfunctions, or system miss-configuration.
Provident Technologies, Inc.Computer Solution's servers shall not be used to send unsolicited
(bulk) E-mail. Complaints regarding the use of your Provident Technologies, Inc.connection to
send this type of mail may result in loss of service without refund. All requests
made to Provident Technologies, Inc.Customers to stop sending E-mail to any E-mail address must
be honored. Failure to do so may result in loss of service without refund.
Provident Technologies, Inc.Account refund and payment policies:
No refund shall be given without a receipt.
No refund shall be given for accounts canceled by Provident Technologies, Inc.
for reasons of abuse or misconduct as stated in this document.
No refund shall be given on a monthly account unless the customer cannot connect
to the Internet and all measures to remedy the problem have been exhausted by
Provident Technologies, Inc..
Refunds of annual accounts can be obtained for any reason with a minimum 30-day
written notice and copy of receipt. Refunds shall be given at a prorated basis
based on the current monthly charge. Upon receipt of the account cancellation
notification we will process the information and the refund will be mailed within
30 days.
Holders of Internet accounts will be notified by E-mail aprox. two weeks prior
to the account due date. In the event that you do not receive notification you
are still responsible for timely payment. If the account is not paid in full
by the due date and arrangements have not been made and approved by Provident Technologies, Inc.,
the account will be suspended (you will not be able to log on to the Internet
or retrieve your e-mail until your account is reactivated, your e-mail will
be held by our server and your personal web pages will still be available until
your account is canceled). If the account is not paid in full within 30 days
of the due date your account will be canceled (all data pertaining to your account
including web pages and e-mail will be deleted).
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